DecalFit Support

Help with previews, credits, purchases, and your account

Need help with DecalFit? Use the support form or email imagin4ryLabs@gmail.com. When possible, include your Support ID, DecalFit version, iPhone or iPad model, iOS version, approximate time of the issue, and what you expected to happen.

Contact support Email us

What can we help with?

Sign in and account linking Apple, Google, one Firebase account, and sign-in recovery.

Device verification App Attest, secure device checks, and retry guidance.

AI preview issues Connection interrupted, failed preview, or an unexpected result.

Credits and balance Missing credits, refresh delays, a failed job, or an incorrect balance.

Purchases and restore App Store billing, Restore Purchases, renewals, and refunds.

Projects and photos My Decals, saving to Photos, camera access, and photo permissions.

Before contacting support

Check that the device has a stable internet connection.
Return to DecalFit and retry the same screen once.
For a missing purchase, open the credits screen and choose Restore Purchases.
For a stale balance, keep the app open briefly and check that Account shows the expected linked account. Save unfinished work before changing accounts.
For camera or Photos access, review DecalFit permissions in iOS Settings.

Purchases and subscriptions

Apple processes payments and refund decisions. You can manage an active subscription at Apple Subscriptions. Deleting a DecalFit account does not cancel an Apple subscription.

Protect your privacy

Never send passwords, account credentials, recovery codes, or verification codes. DecalFit support will never ask for them. Do not include private photos or prompts unless they are needed to explain the issue and you choose to share them. Redact faces, license plates and other sensitive details from screenshots.

Safety-related preview issues

A request or result may be refused under DecalFit's content rules or the AI provider's safety policies. Do not repeatedly submit the same rejected request or try to bypass the restriction. If an ordinary design was refused, or a result appears unsafe, contact support with the approximate time and your Support ID. A failed or rejected request does not consume a user credit.

Account deletion

Open DecalFit, then go to Profile → Account → Delete account. If the option is unavailable, read the data-deletion guide and contact us for help.